Absolutely unacceptable experience. I came here with a child in an emergency — a broken orthodontic system causing discomfort and risk. Instead of helping, the reception insisted that a “first consultation” must be booked, and only after that they might do something. I was also asked for an appointment — which of course I did not have, because this was an emergency.
Their final excuse? “We don’t take responsibility for a system installed in another clinic.” That may be understandable for full treatment, but not for the most basic and urgent help — simply removing the broken part to relieve a child in pain.
This shows zero empathy, zero flexibility, and zero understanding of what real medical service means. Emergencies don’t wait for appointments.
Maybe the doctors are skilled, but with such cold and careless reception and a total lack of customer service, this clinic is a serious risk.
If you expect real help in urgent situations — especially for children — stay away.
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